Lead Shelter Advocate
GENERAL RESPONSIBILITIES: In no particular rank or order.
- Respond to telephone crisis/information/referral calls.
- Transfer calls to on-call as needed.
- Complete client intake and provide initial assessments of client needs.
- Monitor shelter safety and access emergency services as needed.
- Monitor completion of household chores.
- Maintain cleanliness of office and office restroom during shift.
- Provide support to shelter clients and their children.
- Consult with other personnel regarding client progress, needs and goals.
- Assist in organizing and maintenance of shelter.
- Maintain a working knowledge of community resources.
- Activate Domestic Violence Response Team as needed.
- Assign client numbers in the current data base; assist in clerical duties such as filing, copying, data entry and maintaining client paperwork.
- Maintain appropriate client and organizational reports, including assigning Overnight Tasks and Reporting Responsibilities.
- Attend and participate in the Women’s Information Service, Inc. staff meetings as scheduled; co-facilitate Shelter Staff Meetings.
- Assume responsibility for primary training tasks of all new Shelter Advocates.
- Complete Shelter Advocate monthly schedule.
- Collaborate with the Client Advocate in all necessary processes to facilitate the smooth daily operations of the shelter program.
- Meet with Shelter Advocates regularly for supervision.
- Other duties as assigned by the Program Director.
QUALIFICATIONS AND SKILLS:
Professional: High School Diploma, or Associate’s Degree.
Experience: Knowledge of and interest in women’s issues.
Communication: The ability to speak and write clearly using proper spelling and grammar. Communicate needs and policy to staff and clients; work in conjunction with Client Advocate.
Technical: Ability to utilize a personal computer and demonstrate familiarity with Windows and Microsoft programs, as well as the current database. Ability to use data collection systems such as Microsoft Access and Excel and to compile the data into desired report forms.
Other: Access to reliable transportation
SUPERVISOR RESPONSIBILITIES: Provide a lead role to all other Shelter Advocates, including Supervision Meetings with each Shelter Advocate twice a month.
SUPERVISOR/RESPONSIBLE TO: Program Director.
SALARY AND CLASSIFICATION: Hourly $8.50 – $8.70.
SCHEDULE: Assigned hours will be Monday-Friday after 5 p.m., weekends after 4 p.m. First shift until midnight, second shift from midnight to 8 a.m. Schedule will include weekends and holidays.
Please attach a cover letter and your resume and send to firstname.lastname@example.org