Shelter Advocate

GENERAL RESPONSIBILITIES: In no particular rank or order.

  • Respond to telephone crisis/information/referral calls.
  • Transfer calls to on-call as needed.
  • Complete client intake and provide initial assessments of client needs.
  • Monitor shelter safety and access emergency services as needed.
  • Complete all routine housekeeping and safety checks and  record these events on the daily/weekly cleaning list. 
  • Maintain cleanliness of office and office restroom during shift.
  • Provide support to shelter clients and their children.
  • Consult with other personnel regarding client progress, needs and goals.
  • Assist in organizing and maintenance of shelter.
  • Maintain a working knowledge of community resources.
  • Activate Domestic Violence Response Team as needed.
  • Assist in clerical duties such as filing, copying, data entry, and maintaining client paperwork.
  • Maintain appropriate client and organizational records.
  • Thoroughly clean client rooms as they are vacated.
  •  When time permits, perform regular cleaning of shelter.
  • Attend and participate in the Women’s Information Service, Inc. shelter advocate staff meetings as scheduled.
  • Other duties as assigned by the Lead Shelter Advocate, Program Director, or Executive Director.


Professional: High School Diploma. Two years of college level academics or experience preferred. 

Experience: Knowledge of and interest in women’s issues. 

Communication: The ability to speak and write clearly using proper spelling and grammar.

Technical: Ability to utilize a personal computer and demonstrate familiarity with Microsoft programs, detailed data entry; Google Drive experience preferred. 

Other: Access to reliable transportation.  Must be able to lift 50 pounds and navigate stairs. Must be willing to work some weekends and holidays. 


SUPERVISOR/RESPONSIBLE TO:  Lead Shelter Advocate, Program Director, Executive Director

SALARY AND CLASSIFICATION: Hourly Range: $12.00 – $13.00 per hour

BENEFITS: After 90 day introductory period, company paid life insurance for employees that work at least 20 hours per week.

SCHEDULE: Primarily after 5 p.m. on weekdays and any time on weekends. First shift until midnight, second shift from midnight to 8 a.m. Schedule will include some weekends and holidays. 

Women’s Information Service, Inc. is an Equal Opportunity Employer.