Shelter Advocate

GENERAL RESPONSIBILITIES: In no particular rank or order.

  1. Respond to telephone crisis/information/referral calls.
  2. Transfer calls to on-call as needed.
  3. Complete client intake and provide initial assessments of client needs.
  4. Monitor shelter safety and access emergency services as needed.
  5. Monitor completion of household chores.
  6. Maintain cleanliness of office and office restroom during shift.
  7. Provide support to shelter clients and their children.
  8. Consult with other personnel regarding client progress, needs and goals.
  9. Assist in organizing and maintenance of shelter.
  10. Maintain a working knowledge of community resources.
  11. Activate Domestic Violence Response Team as needed.
  12. Assist in clerical duties such as filing, copying, data entry and, maintaining client paperwork.
  13. Maintain appropriate client and organizational records.
  14. Thoroughly clean client rooms as they are vacated.
  15. When time permits, perform regular cleaning of shelter.
  16. Attend and participate in the Women’s Information Service, Inc. shelter advocate staff meetings as scheduled.
  17. Other duties as assigned by the Lead Shelter Advocate or Program Director.


Professional:                High School Diploma

Experience:                 Knowledge of and interest in women’s issues.

Communication:          The ability to speak and write clearly using proper spelling and grammar.

Technical:                    Ability to utilize a personal computer and demonstrate familiarity with Microsoft programs, detailed data entry; Google Drive experience preferred.

Other:                          Access to reliable transportation.  Must be able to lift 50 pounds and navigate stairs.




BENEFITS: After 90 day introductory period, company paid Life Insurance for employees that work at least 20 hours per week.

SCHEDULE: Primarily after 5 p.m. on weekdays and after 4 p.m. on weekends. First shift until midnight, second shift from midnight to 8 a.m. Schedule will include weekends and holidays.

TO APPLY: Email a resume and cover letter to Business Administrator/Human Resources Manager, Jessica Wilson at 



  1. Orient, train, schedule and supervise direct service staff: Client Advocate, Children’s Advocate, Domestic Violence Outreach Coordinators, Legal Advocates, Sexual Assault Advocate and Lead Shelter Advocate.
  2. Facilitate empowerment-centered educational trainings to direct-service staff.
  3. Provide data entry and oversight for all direct-service staff.
  4. Participate in appropriate meetings, committees, and projects to benefit clients and the organization.
  5. Participate in networks with various agencies, organizations, and individuals on a regular basis.
  6. Engage in systems change work and the promotion of coordinated community response to domestic violence and sexual assault through related activities.
  7. Conduct speaking engagements and public awareness activities with various agencies, organizations, and civic groups in Mecosta, Newaygo and Osceola Counties.
  8. Maintain appropriate supervision logs and organizational paperwork.
  9. Rotate second-tier back-up responsibilities with Executive Director.
  10. Facilitate, attend, and participate in the Women’s Information Service, Inc. staff meetings as scheduled.
  11. Update and maintain Standard Operating Procedure manual.
  12. Provide training and oversight for program evaluation.
  13. Coordinate with Executive Director to provide facility and computer maintenance oversight.
  14. Aggregate data for reporting of activities.
  15. Provide emergency direct service if Advocate is not available.
  16. Other duties as assigned by the Executive Director.


  • Professional:  Bachelor’s Degree in Human Services related field.
  • Experience:  Demonstrate knowledge of and interest in women’s issues, particularly the dynamics and laws pertaining to domestic and sexual violence.
  • Communication:  Demonstrate the ability to speak and write clearly using proper spelling and grammar.
  • Computer:  Demonstrate familiarity with Windows and Microsoft programs.  Be willing to learn new software as necessary.
  • Other:  Possession of a valid driver’s license, proof of auto insurance, and reliable transportation.

SUPERVISORY RESPONSIBILITIES:   Shelter Program, Outreach Program, Sexual Assault Advocate, and the Volunteer Program.


SALARY AND CLASSIFICATION:  Range $35,000-$40,000.  Full-time, professional, non-exempt.

BENEFITS:  Individual health insurance, including dental and vision, life insurance, and paid time off and additional benefits available after introductory period.

SCHEDULE:  Primarily 8:00-5:00 p.m. 5 days per week.  May include other hours to meet organizational needs.

TO APPLY: Email a resume and cover letter to Business Administrator/Human Resources Manager, Jessica Wilson at